FAQS
FAQS
Order Delivery & Tracking
Every order placed with Habitualk is backed by a firm delivery guarantee. While we do not provide a specific tracking timeline, your package is guaranteed to arrive. In the rare event that an order does not reach you, we will immediately reship a replacement at no additional cost. This commitment ensures that your purchase is always protected.
Multiple Packages Explanation
When you order more than one item, your shipment will likely be split into multiple packages. This approach allows us to secure the most economical shipping rates, keeping your costs as low as possible. Any remaining items in your order will continue to be delivered within the standard delivery timeframes. If you have received a partial delivery, the rest of your order is on its way.
Shipping Origin & Cost
To eliminate shipping fees for you, we dispatch items directly from our network of quality manufacturers and suppliers located overseas. By leveraging their access to affordable international shipping, we pass the full savings on to you, meaning you pay absolutely nothing for shipping. This direct-from-source model is how we keep your total cost down.
Damaged or Incorrect Items
Our return process is designed to address genuine order issues. We are unable to offer returns for simple matters such as selecting the wrong size or a change of mind. However, if an item arrives damaged or you receive the wrong item, we will immediately reship a new one. To initiate this, simply provide a picture of the damage or incorrect item. In the specific situation where the item is out of stock, you will be offered a choice between a refund or a different replacement item.
Order Cancellation
Our processing system is designed for speed, and we begin working on your order very quickly. Once your order has been placed with our supplier, it cannot be cancelled. This ensures that your items are dispatched without delay, getting them to you as fast as possible.