Why your order takes time

Most of what we send out comes from overseas suppliers. That naturally adds some length to the journey, so it’s best to plan for a bit of patience. The typical window we work with is a delivery time of 2-7 days and a shipping time of 7-15 days.

When delays happen

Several things can slow a package down once it’s on the way. Public holidays, the destination country, bad weather, and the practices of international couriers all play a part. On rare occasions, customs processing can also hold things up, and that’s simply beyond our reach.

Every delivery timeline we mention is an estimate. It relies on the courier being able to complete the delivery, and weather or other unforeseen events might push the arrival back a little.

If something goes wrong in transit

We can step in to help with items that arrive damaged or packages that go missing during shipment. The key is that we need to receive proof of the issue first. Once we have that, we’re able to make it right.

One thing we can’t cover is a package that couldn’t be delivered because of an incorrect address. Please double-check those details at checkout so your order reaches you safely.

Return shipping and replacements

When you send an item back, the return shipping cost falls on your side. That cost isn’t refundable, and if a refund is issued, the return shipping amount will be taken out of it. The one exception is if something arrives damaged and needs to be replaced—in that specific case, we’ll handle the shipping for the replacement.

Exchange timing

If you’re swapping an item, how quickly the replacement gets to you depends on your location. The distance simply means the timeframe can shift.

Timeframes at a glance

Delivery time: 2-7 days. Shipping time: 7-15 days.