If you need to cancel an order, you can do so as long as it hasn't been shipped or produced yet. Cancelling before that point means you'll receive a full refund. Once the product is already on its way, we're unable to stop the cancellation process.

Starting a Return

You have 14 days after the receipt of the product to apply for a return. When you're ready to send something back, make sure the item is unused, in the same condition that you received it, and still in its original packaging. You'll also need to include a receipt or proof of purchase to complete the process. A quick but important note: please don't send your purchase back to the manufacturer or our transit station.

What Happens After We Receive Your Item

When your return arrives, we'll inspect it and email you a notification of receipt. We'll also let you know whether your refund has been approved or rejected. If it's approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If Your Refund Seems Delayed

If you haven't seen the refund yet, start by checking your bank account again. From there, it's a good idea to contact your credit card company, since it may take some time before your refund is officially posted. After that, reach out to your bank—there is often some processing time before a refund is posted. If you've gone through all these steps and still haven't received your refund, please contact us at service@zisskiss.com.

Need the Return Address?

To get the correct return address, just email us at service@zisskiss.com.